Have you worked in a contact centre previously, and know how to offer great service support?
Have you a good track record in Service Support and looking for a minimum of 12 weeks work in Sheffield working on behalf of one of the most recognised charities in the world!
Then we may have the perfect role for you.
Ideally we are looking for someone with customer service experience, in particular resolving complaints. The primary role of this person would be liaising with a supplier to resolve customer complaints. Therefore, the suitable candidate would need to be resilient.
Ideally you will be/ have;
Computer literate with ability to work with online stock management system and Microsoft office.
Calm telephone manner and ability to support people to access the service who may be in crisis or in a state of distress.
Ability to work as part of a team.
Good inter-personal and communication skills.
Able to prioritise tasks and manage workload under pressure.
Ability to use own initiative when dealing with problems and willingness to seek advice when needed.
Ability to deal with queries in a diplomatic, professional and confidential manner.
Ability to plan/organise workload.
Ability to work with colleagues who are based in other locations.
If this is you, then apply now!
Working knowledge of switchboard operation.
Educated to GCSE level or equivalent by experience Experience.
Experience of working with minimum supervision.
Experience of providing a high level of customer service.
Experience of working in a busy office environment with competing pressures.
Experience of dealing with the public on the phone.
Maintaining computerised and manual records.
Responding effectively to e-mails, letters and documents.